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Latin America, China & India Travel SpecialistThe Best of Local Culture, Scenery & Lifestyle

Open from 9am tomorrow 020 8762 0616

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Quality Control Report

Welcome back home! Your satisfaction with your holiday is very important to us and your report is essential to maintain and improve our service

Full Name

Booking Reference

Date of Departure

1. OUR SERVICES

Did you find the Veloso Tours brochure "Life in Latin America"

Clear
Informative
Easy to read

d) Easy to understand prices?

e) Easy to find individual Tours?

f) Easy to find Escorted Group Tours?

g) Easy to find Countries?

h) Easy to find Special Interests ?

i) Were the tours and hotels well described ?

j) Did you find the maps:

Excellent
Good
Fair
Poor

Any Additional Suggestions for our Brochure

2. If you spoke directly with our travel consultants, did you find him or her:

Friendly and Polite

Yes
No

Helpful

Yes
No

Listened to your requests

Yes
No

Enthusiastic

Yes
No

Knowledgeable

Yes
No

If NOT, please explain why:

Our Website

3. Did you look at our Website BEFORE booking ?

Did you look at our Website AFTER booking ?

Easy to Use ?

Contained Information you were looking for ?

Well Presented?

Do you have any suggestions on how we could improve our website ?

YOUR DOCUMENTS

5. Did you final travel document arrive in sufficient time ?

6. ARE YOU HAPPY WITH THE ACCURACY AND DETAIL OF:

Your initial itinerary ?

Your confirmation invoice ?

Your final itinerary

Your tickets ?

Travelers guide?

Do you have any suggestions on how we can improve our documentation ?

YOUR HOLIDAY

7. How would you describe the overall level of satisfaction with your holiday ?

8. The Airlines Used ? 1st Airline Used ? In order of flights taken

2nd Airline Used ?

3rd Airline Used ?

Additional comments on the airlines which you used:

Hotels

In general did the hotels meet your expectation

Quality of Hotel: Name hotel of special significance: a)

Quality of Hotel: Name hotel of special significance: b)

Quality of Hotel: Name hotel of special significance: c)

Additional comments on the hotels in which you stayed:

Guides

10. Your Local Guide: a)

Quality of guide:

Your Local Guide: b)

Quality of guide:

Your Local Guide: c)

Quality of guide:

11. Transport vehicle/ driver: a)

Quality of Transport:

Transport vehicle/ driver: b )

Quality of Transport:

12. Names of Our Local Partner: a)

Quality of Local Partner:

Name of Local Partner: b)

Quality of Local Partner:

Name of Local Partner: c)

Quality of Local Partner:

Additional comments on the services of our local guides and experts:

13. Do you have any suggestions on how Latin America could be improved as a holiday destination?

General

14. How many Holidays abroad did you take last year ?

15. What time of the year do you normally take holidays outside of Europe ?

Summer
Autumn
Winter
Sprint
Other (month)

Month (Optional)

January
February
March
April
May
June
July
August
September
November
December
Other (Season)

16. Whats is the duration of the holidays that you normally take ?

17. Should you return to Latin America, which TWO Countries would you like to visit next ?

On a Scale from 0 to 10, with 0 being the lowest and 10 being the highest, to what extent would you agree with the following statements ?

18. I would recommend Veloso Tours to my friends:

19. I had good value for money on my holiday:

20. Overall, i was happy with my visit to Latin America

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Additional comments on your trip:

Enquiries

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READY - 2 DECEMBER 2024

LANDMARK TOURS - Multi-Country Itineraries

HONEYMOONS & CELEBRATIONS - "en Tete-a-Tete"

WINTER SUN - Get away from our dark Winter days

CHINA REPORT - July24 Pheobe & Friends travelling

PERU HARVEST TIME - March/April/May/June, is best

WEATHER TODAY - Check the weather worldwide

TRAVEL INSURANCE essential cover including COVID

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Veloso Tours 34 Warple Way, London W3 0RG 020 8762 0616 travel@veloso.com Stay connected

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