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Quality Control Report

Welcome back home! Your satisfaction with your holiday is very important to us and your report is essential to maintain and improve our service

Full Name

Booking Reference

Date of Departure

1. OUR SERVICES

Did you find the Veloso Tours brochure "Life in Latin America"

Clear

Informative

Easy to read

d) Easy to understand prices?

e) Easy to find individual Tours?

f) Easy to find Escorted Group Tours?

g) Easy to find Countries?

h) Easy to find Special Interests ?

i) Were the tours and hotels well described ?

j) Did you find the maps:

Excellent

Good

Fair

Poor

Any Additional Suggestions for our Brochure

2. If you spoke directly with our travel consultants, did you find him or her:

Friendly and Polite

Yes

Helpful

Yes

Listened to your requests

Yes

Enthusiastic

Yes

Knowledgeable

Yes

If NOT, please explain why:

Our Website

3. Did you look at our Website BEFORE booking ?

Did you look at our Website AFTER booking ?

Easy to Use ?

Contained Information you were looking for ?

Well Presented?

Do you have any suggestions on how we could improve our website ?

YOUR DOCUMENTS

5. Did you final travel document arrive in sufficient time ?

6. ARE YOU HAPPY WITH THE ACCURACY AND DETAIL OF:

Your initial itinerary ?

Your confirmation invoice ?

Your final itinerary

Your tickets ?

Travelers guide?

Do you have any suggestions on how we can improve our documentation ?

YOUR HOLIDAY

7. How would you describe the overall level of satisfaction with your holiday ?

8. The Airlines Used ? 1st Airline Used ? In order of flights taken

2nd Airline Used ?

3rd Airline Used ?

Additional comments on the airlines which you used:

Hotels

In general did the hotels meet your expectation

Quality of Hotel: Name hotel of special significance: a)

Quality of Hotel: Name hotel of special significance: b)

Quality of Hotel: Name hotel of special significance: c)

Additional comments on the hotels in which you stayed:

Guides

10. Your Local Guide: a)

Quality of guide:

Your Local Guide: b)

Quality of guide:

Your Local Guide: c)

Quality of guide:

11. Transport vehicle/ driver: a)

Quality of Transport:

Transport vehicle/ driver: b )

Quality of Transport:

12. Names of Our Local Partner: a)

Quality of Local Partner:

Name of Local Partner: b)

Quality of Local Partner:

Name of Local Partner: c)

Quality of Local Partner:

Additional comments on the services of our local guides and experts:

13. Do you have any suggestions on how Latin America could be improved as a holiday destination?

General

14. How many Holidays abroad did you take last year ?

15. What time of the year do you normally take holidays outside of Europe ?

Summer

Autumn

Winter

Sprint

Other (month)

Month (Optional)

January

February

March

April

May

June

July

August

September

November

December

Other (Season)

16. Whats is the duration of the holidays that you normally take ?

17. Should you return to Latin America, which TWO Countries would you like to visit next ?

On a Scale from 0 to 10, with 0 being the lowest and 10 being the highest, to what extent would you agree with the following statements ?

18. I would recommend Veloso Tours to my friends:

19. I had good value for money on my holiday:

20. Overall, i was happy with my visit to Latin America

If you would like to receive our email newsletter with monthly news and updates about travel in Latin America, please write your email address here:

Additional comments on your trip:

New

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Argentina, Brazil, Peru, Landmark Tours

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HIGHLIGHTS - 1 October 2026

Our WINTER is SUMMER in SOUTH AMERICA - Book now

BRAZIL NATURE - Birdwatching, Forest & Special Habitats

ANTARCTICA cruises season November to March 26/27/28

SHORT NOTICE BOOKINGS are easy : We are specialists

LANDMARK TOURS, MULTI COUNTRY ITINERARIES

HONEYMOONS & CELEBRATIONS - "en Tete-a-Tete"

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